Returns

We do not accept returns on original paintings, so please choose carefully.

We hope you'll never have to return our merch or apparel, however, if you do, just holla!

Send it back to us within 5 business days of receiving your item and we’ll give you a store credit or gift card equal to the price you paid for the product, less our shipping costs.

Please read our Returns Policy below.

Returns Policy

5-day returns

If you change your mind on a purchase, excluding paintings & prints, you may return it within 5 business days of the date you received it.

You will be responsible for the return shipping costs.

You must submit a return request by contacting us at info@beobe.com.au with your name, order number and reason. We will be in touch within 24hrs to finalise the return process with you.

Important

Apparel items returned must strictly be in 'as-new' condition and packaged securely. This means you have not used, assembled, damaged, washed or laundered any of the items.

If it's not in 'as-new' condition, it will not qualify to be returned.

Excluded from all change of mind returns include:

• All forms of sale goods
• Clearance items
• Original paintings
• Prints

Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store voucher or gift card via email, equal to the price you paid for the product. As stated above, you will be responsible for all shipping costs.

Store vouchers and gift cards will be valid for 6 months from the date of issue.

We will not accept returns delivered in person.

FAULTY items

On the rare occasion that you receive a faulty print or apparel item, simply take a photo of the fault and email us a brief description of the issue. After we process the faulty return, we will issue you a full refund. Please ensure all faulty items are brought to our attention as soon as possible within the 5-day period.

PRINTS

Our giclee prints and print products are guaranteed. If you do not receive your print in perfect condition, take a pic & let us know and we will send you a replacement free of charge.

Contact info@beobe.com.au